Terms of Supply

How we deliver the service we do, at Inside Out

  1. If you can tell us on payment day, using the class calendars, which sessions you are unable to attend (eg. Holidays, work or other commitments etc) you will not be charged for these.
  2. If we do not hear from you by the end of Week 1’s class of a new term, we will assume you no longer wish to continue with the class and your place may be offered to someone else.
  3. To help us keep our prices down, unfortunately we cannot offer refunds or transfer missed classes onto the next term, but we are more than happy for you to make up your time in any of our other classes.
  4. We accept cash or cheques made payable to Inside Out.
  5. All our classes are planned to suit the people in the room – please let us know your health and well-being goals, so that we can plan to help you!
  6. To help us maintain our high standards, ensure that you get the most from the class and give you the best value for money, we do not offer any pay-as-you-go options or part course payments. Everyone has the opportunity, though, to try out a class before committing to a course, just paying for that one session. We will make exceptions for shift workers or in cases of chronic illness where regular attendance may prove difficult, but some commitment will be requested.
  7. We reserve the right to refuse admission to our classes.
  8. We reserve the right to alter our tariff or amend / modify / discontinue classes without prior notice to ensure that maximum standards of service and quality are met.
  9. In the unlikely event of us having to cancel a class, we will make every effort to notify you using the contact details you have given us – remember to let us know if these change! Refunds or replacement classes will be offered.
  10. Please note, in the case of our dedicated themed courses, such as the Pre Natal courses, we are sorry that we are unable to refund missed sessions or transfer missed sessions onto the next course. You can though, make up any time missed in one of our general weekly classes.

We take Data Protection very seriously at Inside Out, you are after all trusting us with your personal details, please find below our Data Protection Statement.

General Data Protection Requirement Statement

Supplier : Isabel Carter t/a Inside Out Dru Yoga

In compliance with the General Data Protection Requirement I can confirm the following about how I store and manage client information.

Student notes

When any student joins an Inside Out Dru Yoga class they are asked to complete a Health and Safety Questionnaire. These are the standard forms used for all of my clients regardless of where I see them. These forms are an insurance requirement. The forms ask for name and contact details of the individual joining the class and an emergency contact,  and for a date and signature to say that the information given is correct.

The health information given by students will only be shared with a 3rd party in the case of class cover. The 3rd party will be a qualified and insured yoga instructor and approved by Inside Out Dru Yoga, and be compliant with GDPR.

Student names and email addresses will be added to our database, so that existing and past students can receive our quarterly newsletter. Students have the opportunity to ask not to be added to the database, and each newsletter has an “Unsubscribe” function.

Storage of Student notes

These forms are stored in a locked filing cabinet at my home, when they are not in use at class. I am the only key holder to the filing cabinet and nobody else has access to it.

Archived notes

As per my insurance and auditing terms student notes are kept for 7 years. Archived notes (ie from a person no longer attending the class) are kept for 7 years from the date of the last class attended. They are put in a sealed envelope with the date of archiving written on the front and stored in the filing cabinet as above.

Destruction of out of date notes

After 7 years archived notes will be destroyed. These are “cross cut” shredded and burnt on my log burning stove.

Electronic record keeping

All student health notes are kept on paper. I do not make or store any student notes electronically, all my notes are handwritten and not typed. I keep an electronic data base of student contact details. This is for our information only and for the purposes of sending our quarterly newsletter as mentioned above, and is never shared with other organisations. We always ask permission before adding you to our mailing list, and students added prior to the 2018 GDPR regulations have been asked to “opt in” if they wish to still receive our newsletter. A student can request at any time to be removed from the mailing list, or use the “unsubscribe” function on the newsletter itself. Often students enquire by email and I reply by email, these emails are kept only as long as necessary, details are not added to a database. I am registered with the Information Commissioner’s Office (ICO).

Service User Access to data

In line with ICO guidelines, I am willing and able to respond to subject access requests for any data I hold. Following guidelines, requests need to be made in writing and I will respond within the 1 month allowed. There will be no charge made for data requests. I reserve the right to refuse or charge for requests that are manifestly unfounded or excessive, informing the individual why and notifying the relevant supervisory authority within the month.